RASPFLO
Responsible Alcohol Service & Promoting the Four Licensing Objectives
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Responsible Alcohol Service & Promoting the Four Licensing Objectives
PROTECTING YOUR PREMISES LICENCE DOESN’T HAVE TO BE
COMPLICATED. ENSURE COMPLIANCE BY TRAINING MANAGEMENT & STAFF IN
RESPONSIBLE ALCOHOL SALES AND PROMOTING THE FOUR LICENSING OBJECTIVES.
When it comes to serving alcohol, the stakes are high, both for businesses and business owners. If staff fail to comply with the strict laws governing alcohol sales, the consequences can range from a tarnished reputation to major legal difficulties.
Consequences faced by business and their owners can include:
The RASPFLO staff course equips your team the information and skills needed to demonstrate a responsible and proactive approach to licensing compliance; ensuring the promotion of the four licensing objectives.
The RASPFLO managers’ course also has a focus on preventing and dealing with serious incidents as well as other important issues such as drugs, guest welfare and report writing, ensuring that managers are confident to deal with situations that arise.
Empowers your staff to carry out their role with confidence.
Trained staff who know their responsibilities.
Ensures your team works to the same standards across your business.
Protect your key asset and avoid enforcement action.
The most cost-effective way to train your team.
Access the training on mobile devices for convenience.
A unique course that will engage your staff.
Meaningful training aimed specifically at serving staff and managers.
Provide a safe environment for your staff and guests.
Invest in your staff.
Staff will understand the requirements for having a licence, the difference between a personal and a premises licence, mandatory and venue specific conditions and the penalties for breaching conditions.
Staff will be able to name The Four Licensing Objectives, their importance and how they can promote them.
Staff will understand the effects of alcohol on the body, how they can identify and deal with intoxicated guests, and methods to prevent intoxication.
Train staff to identify fake IDs, and develop the skills to prevent alcohol sales to minors.
Explaining the steps to take, and importance of preserving a crime scene, following a serious incident.
How creating the right atmosphere can have a positive impact on customer behaviour..
Explains the wide array of closure powers and remedial action available to the statutory authorities.
If you are concerned in the management of the premises and are made aware of the use or attempted use of controlled drugs, whether for personal consumption or supply to others, then you have a legal obligation to take action.
‘Early Intervention is better than a cure’. This section explains measures to combat serious incidents and that early intervention can prevent incidents from escalating.
There is a clear responsibility for operators to have a duty of care for their customers. This section explains the importance of guest welfare and the various risks that can affect the welfare of your guests.
There are occasions when you will have to ask a guest to leave your premises. This section explains the importance of safe ejections and walk outs.
A conflict is defined as “A clash or disagreement, often violent, between two opposing groups or individuals”. This section deals with managing the risk of violence and aggression.
It is important that you and your staff understand the necessary actions that should be taken if there is a serious incident.
After a crime scene has been discovered, it is important that measures are taken to secure and protect the scene from contamination.
It is important accurate details of any incident is recorded at the time should there be a requirement for investigation later and to show that incidents were dealt with correctly.